Can’t recommend highly enough. Extremely helpful with the booking the night before, very nice lady. Kept up to date with times and arrival. Lovely driver who was very friendly and helpful too. Excellent service.

Please please for your own sanity don’t use this company.

I called Compass Cabs for a quote for a lift from Rugby station to my house. I thanked them and told them that I would not require the service on that day. Following this I received five text messages detailing a taxi that was on its way to me with registration plates etc to look out for. I decided to call Compass Cabs and let them know that they had most likely texted the incorrect number due to not having ordered a taxi. Later on the same evening I received a rather rude voicemail accusing me of wasting Compass Cabs’ time due to rearranging my booking and then cancelling it (I had never made a booking!). I decided to call to make a complaint and find out what had happened and was met with the most unapologetic and horrendous customer service when trying to explain that the taxi could not have been booked by my number. To finally end the call the last from Compass Cabs finally listened to the fact that I don’t live at the address she gave me and told me that as a customer I wasn’t worth her time. Good luck to anyone using this service in future as there is clearly a fault in the system and they are unwilling to be polite to their own customers.

I wish to thank Raj for many reasons. He met our travel needs quickly from Rugby to Wrexham and was a pleasure meeting and conversing with him. When asked if he was interested in driving us from Wrexham to Heathrow he quickly quoted the cost and agreed to drive us. Raj communicated his plan and noted when he arrived. We requested an extra hour after his arrival and he politely agreed knowing he would be driving in snow. He safely drove us through the snow storm on March 2nd to Heathrow and had a two hour trip back home through the snow. Again the conversation was good and continued during the 3.5 hour trip. Thank you very much Raj!!